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Many questions you may be asking.....
answered here. And if you cannot find
what you are looking for, simply contact
us and our call centre will be
in touch.
Or give us a call, we'll be glad to
help.
The bookers... HotelAdvice.com
Booking... how to
book.
Once booked... confirmations/amendments/cancellations
Requests
- I made a "request"
booking for a hotel/group
booking - how can I check? What
happens? When do you confirm requests?
Privacy / security
The bookers... HotelAdvice.com
- Who
are HotelAdvice.com, and why?
We have been trading now since
1998 online -a long time in internet
terms. We have produced thousands
of happy customers - staying in
thousands of hotels across the
world. This from offices across
Europe. Our simple aim was to
'cut out the middle man', linking
directly the hotel with the customer
- meaning much cheaper room rates.
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- Is it
really true that you book ALL
cities, worldwide?
When you know www.HotelAdvice.com
you should never need another
website for hotel bookings. Yes,
we book ALL major cities, worldwide.
We do not concentrate on other
travel services, and simply put
all our attentions into contracting
hotels at good prices across the
world.
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- I have
heard you offer fantastic customer
care support. What about call
centre/reservation offices?
We offer instant, online
reservations across the world,
with a very simple to use system.
That is our No. 1 support. And
if that fails, then simply use
out 'contact us' are of the website,
or even the sophisticated 'customer
care' are where you can amend
and cancel online. And then of
course, if you prefer a friendly
voice, have a question, or are
simply unsure - just call us.
We are glad to hear from you and
have a team of trained, hotel-industry
experienced personnel waiting
for your call.
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- How can
I join your mailing list - i wish
to know when you have good deals?
We have a regular mailing
list and feature a different city
each time. We operate this e-mailing
only when we have extraordinary
good deals, and a big benefit
to you. You can unsubscribe at
any time and we never give out
the information to any other party..
so definitely worth a look and
it may even save you money.
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Booking... how to
book
- How do
I book with HotelAdvice.com?
Very simple indeed. You
just enter your dates and the
total no. of persons - and we
then list you all hotels that
we have AVAILABLE. Choose a hotel,
then select to 'book'. We then
take a few personal details, and
credit card and that's it. You
will get an email to confirm.
This is a very simple process
taking a few minutes only.
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- Can I
call your reservations, do you
have call centres?
Yes, of course you can.
We are waiting for your call actually.
All reservation staff are fully
trained and will have hotel -industry
experience to assist. We are working
GMT and may not be 24-hours -
but please try.. or post a request
through our 'contact us' area.
We will respond quickly.
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- How can
I get the hotels telephone number?
Once you have made a
full reservation, we will email
you the details. Or you can log-in
to view your reservation in our
'customer care' area and we will
provide all details there.
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- You say
"our service is free"
- surely we have to pay something?
No way. We are offering a free
service to all customers. You
never pay us, you pay at the hotel,
when at the hotel. We receive
our funding from within the hotel
industry and so that means cheaper
rates for you too.
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- HotelAdvice
prices are cheaper than usual,
how is this?
That's true. We work hard to reduce
all hotel rates cheaper than normal.
We have a sales team working on
this year-round. And remember,
HotelAdvice.com are advertising
the prices we contract direct
to you, we do not then increase
them and you are effectively 'cutting
out the middle men', thus receiving
cheaper rates and some of the
best deals worldwide.
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- "Book
Now, pay later" Great! but
how do I not need to pay until
arrival? When do I pay?
We have arranged with hotels that
you can pay on arrival. We guarantee
every reservation to the hotel
so that you do not have to pay
upfront. You never pay us a penny.
And so that means you can simply
arrive and arrange your payment
direct at the hotel. So simply
book in advance and save later.
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- Why
do I give you a credit card number?
Is it safe to use my credit card?
What credit card types are accepted?
Hotels require a credit card to
guarantee a booking. You cannot
book a room without this. We use
a secure connection to ensure
that your credit card details
are safe online, so dont worry
about that. We store your credit
card information safely and the
details are faxed to the hotel
- the safest way possible. Your
card is not charged, but may be
advanced validated by the hotel
for guarantee purposes.
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- Are
taxes + breakfast included in
the rate?
Most hotels include this for free.
Please check the itinerary when
making a reservation.
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- Can
I make special requests to the
hotel when booking?
Of course, at the end of the booking
process. We provide you an option
to write free text that we transfer
to the hotel.
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- What
about customer service once booked,
or even during booking?
We offer instant, online reservations
across the world, with a very
simple to use system. That is
our No. 1 support. And if that
fails, then simply use out 'contact
us' are of the website, or even
the sophisticated 'customer care'
are where you can amend and cancel
online. And then of course, if
you prefer a friendly voice, have
a question, or are simply unsure
- just call us. We are glad to
hear from you and have a team
of trained, hotel-industry experienced
personnel waiting for your call.
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- I have
a group booking, can I book more
than one room online?
Yes, you can. Simply search online.
If the hotel (s) do not have enough
rooms online - then you can make
a request and we can arrange for
you. Simply follow the procedures.
Some hotels allow up to 11 persons
in one booking. Please do not
book duplicate reservations though,
simply make a request by ticking
the "group - more than 5-rooms"
in the search box and we will
arrange for you.
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- Are
children free? What are the policies,
how do i get the discount
All child prices are reduced.
There are some very good discounts
in fact. Simply search and the
system will work out the best
rates possible. All rates are
displayed per room.
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- I have
more than one name, how do i add
this?
We only require the lead name.
The hotel only requires one name
for small bookings. If you have
a small group though, please fax
the hotel directly prior to arrival.
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- What
are the terms + conditions?
Its very simple and straightforward
to book with HotelAdvice.com.
Of course though there are a few
terms. Please see the bottom of
the page at www.HotelAdvice.com
. And we always provide you the
details prior to submitting a
final confirmation of booking,
so dont worry - you cannot book
without seeing all details.
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Once booked... confirmations/amendments/cancellations
- How
do I know this is booked, what
happens? Do I get an email?
Yes, you do. We email all details
that you require to the email
that you provide. We at the same
time email the hotel similar details.
We then fax credit card information
to the hotel, and the hotel reconfirms
this to us. All this is processed
in a matter of hours. Plus, we
store all bookings that you make,
using that email address, in your
own unique secure area. You can
access in the 'customer care'
area. Altogether, this is a very
safe and secure method of booking.
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- How
does the hotel get my reservation,
and when? Will they confirm to
me?
The hotel receives your reservation
by email at the same time as you,
instantly. Please allow them time
though to process. We then fax
the hotel the details within hours.
You do not need a confirmation
from the hotel, though if you
would like this, then simply contact
the hotel directly.
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- This
process is very quick, how is
that?
That's right - but that's how
you want it, correct? We have
designed this site for ease of
use, and that means quick and
simple. You do not need to mess
about on many screens before you
find a hotel, we start by telling
you what is AVAILABLE and then
you choose one. Its quick, simple
and easy to book with HotelAdvice.com.
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- I wish
to see a brochure of the hotel
- i need directions, more info.
etc?
We have a duplicate of the hotels
brochure online. Plus we collect
many other features, facilities,
transport etc. from the hotel.
And so the detailed information
we have online is actually more
than you can get from the hotel
themselves. You can link to this
information for the hotel you
have booked from your email confirmation.
And should you still need a brochure,
simply fax the hotel your details,
address etc. and they will post
for you.
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- I wish
to keep a record of my bookings,
how can i view my reservations?
We have a unique area within www.HotelAdvice.com
called 'customer care'. You can
access this any time day or night.
Simply log-in to view, amend,
cancel your booking. And if you
use the same email address to
book many rooms, we will store
your details in there too, past
present and future.
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- I will
be a late arrival, who do I need
to inform?
Simply contact the hotel directly.
We guarantee all reservations
to the hotel - and that means
that the hotel should keep your
room all night. However, if you
area arriving late, we do suggest
to inform the hotel.
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- I have
a change of booking, can I amend?
Of course, but be careful of the
cancellation policy. Simply log-in
to the 'customer care' area of
www.HotelAdvice.com
and you can access your reservation
from there, amend, cancel and
view details.
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- Do I
need to reconfirm my booking?
We recommend that hotels are advised
of arrival times. You do not need
to do this, though this does help
each hotel prepare more efficiently
for your arrival, and can only
help.
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- What
is the cancellation policy?
Each hotel may have a
different cancellation policy.
Please check your confirmation.
A common policy is "48-hours
prior to arrival", that means
you can cancel free of charge
up to 48-hours prior to arrival.
We do confirm this in your confirmation,
and we do confirm this to you
prior to your final submission
- at the time of reading terms
+ conditions, on the final page.
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- Sorry,
but I wish to cancel?
Please visit the 'customer care'
section of www.HotelAdvice.com
and process this online. If this
fails, either contact the office
or the hotel directly. Please
be careful of the time and check
your cancellation policy. Shown
on your confirmation.
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Requests
- I made
a "request" booking
for a hotel/group booking - how
can I check? What happens? When
do you confirm requests?
All requests are accessed
electronically and dealt with
personally by our team. We are
working hard to finish all within
a matter of hours, though given
the nature of the business, sometimes
this can take up to 24-hours.
You can view the status of every
request by logging-in to the 'customer
care' section of www.HotelAdvice.com
. Or simply contact the call centre
- they will have details of your
request.
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Privacy / security
- Why
do you take my credit card, what
happens?
We require a credit card
to guarantee your booking. We
use secure connections to the
internet - your details are safely
stored. Hotels are faxed with
your details, the safest way possible.
The details are then stored until
arrival, for guarantee purposes
only. We never transfer to any
other party.
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- Do you
really need all personal details,
where are these given out?
We require personal details to
build the reservation. All details
are 100% safe. We only provide
the necessary information to the
hotel in order to finish the reservation.
We never transfer to any other
3rd party.
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- What
happens if I join your mailing
list?
We have a regular mailing
list and feature a different city
each time. We operate this e-mailing
only when we have extraordinary
good deals, and a big benefit
to you. You can unsubscribe at
any time and we never give out
the information to any other party..
so definitely worth a look and
it may even save you money.
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